FAQ

Does ethan men accept corporate orders?

Yes we do! We welcome corporate orders and special prices will be offered for corporate orders.
For details, kindly send an email to care@ethanmen.com with the subject title, “Corporate Order”, and we’ll be glad to help you along.

What's the best way to create my first custom shirt or pants size?

There are 2 main ways to create your first custom shirt or pants size and they are elaborated below:

1) Schedule an appointment: Schedule an appointment with our friendly consultant who can assist you in taking your measurements and provide recommendations at no charge at all!

Kindly note that an appointment is only confirmed when we send a confirmation message to you.

2) Measure a garment: If you have a shirt or pants that fits exactly (or very closely) to what you want, you may bring it to us and we will create your menswear base on the measurements.

What are the care instructions for the garments?

The garments can be laundered at home or at your local dry cleaner. When laundering, please use cold or warm temperatures in a delicate cycle. They can be tumbled dried or hang dried, though hang drying is preferred.

When tumble drying, set the temperature at low and do not dry the garments for too long, or they will create excessive shrinkage. The garments will require minimal ironing and can withstand warm temperatures.

Will your fabrics shrink?

All our fabrics are pre-shrunk; however, marginal shrinkage might occur.

Exchanges, Alterations & Fit Warranty

As all of our menswear are custom made for you based on your measurements and submitted requirements, we will not be able to refund the paid amount. However, we would compensate you in the respective ways based on the occurrence of the below noted events:

1) Product defect: In the event that the garments do not match the order or the cut is smaller than the provided measurements (Note: Colour differences due to screen/monitor effects are not considered for replacement, fabric colours can vary between 5-10%), we will remake garments based on the changes, free-of-charge.

2) Product inconsistency: In the event that the garments were not made according to the descriptions provided, or that the garments did not fit according to your expectations; we will provide free alteration within 30 days (from the “fitting” message from us) until the expectations are met!

Kindly email us at care@ethanmen.com, with the subject title, “Exchange/Alter” within 30 days after acceptance of the order. For more information, kindly refer to our Terms & Conditions.